Drainage installation

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Q  How much will an installation cost?

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Every job is priced individually, using calculations based on your property’s needs. The price reflects the repair or installation type, as well as factors such as the ground type and access.  The price of a domestic installation needs to encompass the cost of the sewage treatment plant, plant equipment, waste removal, aggregates, pipe, beading, joiners, fuel, ground protection (if required) and parts. Our systems are not quick-fixes.  We want to offer you a long term solution that works.

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Q How long is it going to take?

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On average, our domestic installations take a working week.  We will indicate in your estimation if it is likely to be significantly shorter or longer than this, and alter the price accordingly.

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Q What’s your lead time?

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Once you give us the go-ahead for a job, we would look to book it in as soon as we can, but lead times can vary depending on our current workload. On average our lead time is 3-4 months (Oct 2021). This allows us to order the treatment plant, plant equipment and parts and to get any legislation (such as building control) in order.

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Q Can I still use my toilets?

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We will keep you on your old system until the new one is installed and ready to be connected.  There will normally be a changeover period of approximately 1-2 hours where the both systems would be out of use but that is it.

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Q: Who does the work?

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We do not subcontract out our jobs and all work is carried out by Flow Patrol, giving you confidence that the work is done correctly and not to a profit costing

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Servicing

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Q Why do I need a service?

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Like most things is life, a drainage system needs regular servicing to ensure it is running correctly and to carry out essential maintenance.  A survey will also allow you to comply with Environment Agency guidelines and to know you are not going to end up polluting and receiving a fine.  Servicing is also important to maintain the manufacturer’s warranty on sewage treatment plants. Servicing is the best way to prevent system failure and the potential for costly repairs or even the need for a whole new drainage system.

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Q  How often do I need a service?

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For most properties we would recommend servicing once a year. Please contact us for advice on the servicing of your system.

 

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Q Should my system smell?

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No, despite what people may tell you, a drainage system should not smell. Smells can often indicate a more serious problem, which, if left, can cause a system to fail.

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Surveys

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Q What is it going to tell me?

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A survey can tell you whether there are any current problems with a system or whether there may be problems in the future.  They are an excellent way of identifying what a system is like when purchasing a property, saving potential costs or stresses in the future.

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Q Can I have my septic tank surveyed? 

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Yes! In order to effectively survey a septic tank we would need to see it in both an empty and in-use state. Because of our high level of experience we would then be able to tell you of any historical problems, currently problems and potential future issues.

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Q What’s the difference between a pipe survey and a tank survey?

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Tank surveys and pipe survey are two different things, requiring different equipment and reporting.  A pipe survey will tell you distances of pipe runs, identify hidden manholes, and pick up possible hidden problems inside the pipe.

A tank survey is an in-depth inspection, which covers current operating heights, soakaway issues, structural and safety issues, venting of the tank, historical maintenance, checking parts, whether it meets current regulations or is polluting and identifying if there is damage to the tank. 

 

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No-Dig Repairs

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Q Can all pipes be repaired?

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No.  If the pipe has completely collapsed sometimes it is not possible to clear it and reinstate it to its former position.  In this instance new pipe would need to be laid. Pitch fibre drains can become so deformed that, when they reach a certain point, the pipe can tear. That’s why it is recommended to carry out an annual inspection, so that these kinds of low impact repair are still viable.

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Q What is ‘No Dig’

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No dig refers to when repairs to pipe work can be carried out without having to excavate the pipe work.

 

 

Unblocking

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Q How long does it take?

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With our professional knowledge and range of equipment, most blockages can be cleared in under an hour, however as it is an underground service there are times where access or issues increase this time. We will always inform you if it is likely to be longer.

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Q Why has it blocked up?

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There are a number of reasons why a blockage might occur but some of the most common is a build-up of wet wipes, fats, oils and grease, and/or damaged pipework.

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Q How can I prevent it?

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We advise that a drainage system is not neglected, all too often we see inspection covers hidden or loose which allow objects into the system that the system is not able to cope with. Only put down the three Ps: Pee, Poo and paper 

 

 

Domestic Commercial Industrial

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Q Are you VAT registered?

Yes

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Q Do you have a waste carriers licence?

Yes